Refund policy

We do not have a return policy, which means you cannot return any skin care or beauty products ordered after it has left the studio or has shipped.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging in person at my studio within one day of purchase. To start a return, you can contact us at kelli@kellithomsen.com. Please note that returns will need to be sent to the following address: 4751 SW Seymour Ct. Portland OR 97221

You can always contact us for any return question at kelli@kellithomsen.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards or digital items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kelli@kellithomsen.com.

No Refunds